[vc_section el_class=\u00a0\u00bbside-nav-donor\u00a0\u00bb][vc_row][vc_column][vc_btn title=\u00a0\u00bbD\u00e9but\u00a0\u00bb link=\u00a0\u00bburl:%23start|title:D%C3%A9but|\u00a0\u00bb el_class=\u00a0\u00bbnav-btn\u00a0\u00bb][vc_btn title=\u00a0\u00bbSupport technique\u00a0\u00bb link=\u00a0\u00bburl:%23support|title:Support%20technique|\u00a0\u00bb el_class=\u00a0\u00bbnav-btn\u00a0\u00bb][\/vc_column][\/vc_row][\/vc_section][vc_section el_class=\u00a0\u00bbhead-banner head-banner-white f-width-section\u00a0\u00bb el_id=\u00a0\u00bbstart\u00a0\u00bb][vc_row el_class=\u00a0\u00bbheader-sticky-row f-width\u00a0\u00bb el_id=\u00a0\u00bbheader-sticky\u00a0\u00bb][vc_column el_class=\u00a0\u00bbstaticCol\u00a0\u00bb][vc_row_inner el_class=\u00a0\u00bbhead-banner-row-meta head-banner-row-meta-sticky\u00a0\u00bb el_id=\u00a0\u00bbhead-meta\u00a0\u00bb][vc_column_inner el_class=\u00a0\u00bbheader-banner-content\u00a0\u00bb][vc_column_text el_class=\u00a0\u00bbm-b-0″][\/vc_column_text][vc_single_image image=\u00a0\u00bb3999″ img_size=\u00a0\u00bbfull\u00a0\u00bb el_class=\u00a0\u00bbheader-banner-logo m-b-0″][vc_column_text el_class=\u00a0\u00bbm-b-0 sub-banner-title\u00a0\u00bb]Des logiciels aussi fiables que la Suisse: parce que vos citoyens font le plus confiance \u00e0 votre administration et vos clients \u00e0 votre approvisionnement.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner el_class=\u00a0\u00bbhead-banner-row head-banner-row-video\u00a0\u00bb][vc_column_inner el_class=\u00a0\u00bbheader-banner-content\u00a0\u00bb][vc_column_text][\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section el_id=\u00a0\u00bbsupport\u00a0\u00bb el_class=\u00a0\u00bbslide-right-section\u00a0\u00bb][vc_row el_class=\u00a0\u00bbsupport-title-row\u00a0\u00bb][vc_column el_class=\u00a0\u00bbfirst-content-col\u00a0\u00bb][vc_column_text]\n

Un support technique pertinent<\/h2>\n[\/vc_column_text][vc_column_text el_class=\u00a0\u00bbm-b-30″]\n

Voici une situation qui vous est certainement famili\u00e8re:\u00a0un programme se met soudain \u00e0 bugger, le logiciel ne r\u00e9pond pas comme il devrait. En tant qu\u2019utilisateur, vous avez besoin d\u2019une assistance dans les plus brefs d\u00e9lais. Mais vers quel interlocuteur devez-vous vous tourner? Le d\u00e9veloppeur du logiciel? Pas forc\u00e9ment.<\/h3>\n[\/vc_column_text][vc_column_text]\n

Nous le savons d\u2019exp\u00e9rience: le mod\u00e8le de support technique de niveau trois a largement prouv\u00e9 son efficacit\u00e9.<\/h3>\n[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text el_class=\u00a0\u00bbm-b-20″]\n

Support technique de niveau 1<\/h4>\n[\/vc_column_text][vc_column_text el_class=\u00a0\u00bbsm-text\u00a0\u00bb]Votre partenaire commercial forme vos utilisateurs principaux ou Key Users, c\u2019est lui qui les familiarise avec votre projet logiciel. Ils sont donc capables de prendre en charge toute les questions simples de vos utilisateurs. Cette solution utilisant des canaux de r\u00e9solution courts est \u00e0 la fois efficace et \u00e9conomique.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text el_class=\u00a0\u00bbm-b-20″]\n

Support technique de niveau 2<\/h4>\n[\/vc_column_text][vc_column_text el_class=\u00a0\u00bbsm-text\u00a0\u00bb]Votre partenaire commercial conna\u00eet votre syst\u00e8me particuli\u00e8rement bien. C\u2019est lui qui l\u2019a configur\u00e9 et qui s\u2019en occupe; il conna\u00eet tous les param\u00e9trages des logiciels d\u2019innosolv. A ce titre, il repr\u00e9sente un interlocuteur privil\u00e9gi\u00e9 pour le traitement des questions compl\u00e9mentaires.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text el_class=\u00a0\u00bbm-b-20″]\n

Support technique de niveau 3<\/h4>\n[\/vc_column_text][vc_column_text el_class=\u00a0\u00bbsm-text\u00a0\u00bb]Lorsque votre partenaire commercial a lui-m\u00eame besoin d\u2019aide, il fait appel \u00e0 l\u2019assistance technique d\u2019innosolv. Ses questions sont toutes trait\u00e9es par un sp\u00e9cialiste. Nous n\u2019avons m\u00eame pas besoin de nous d\u00e9placer sur votre site: la plupart du temps, nous r\u00e9solvons le probl\u00e8me via un acc\u00e8s distant.[\/vc_column_text][vc_btn title=\u00a0\u00bbNos partenaires commerciaux\u00a0\u00bb link=\u00a0\u00bburl:%2Ffr%2Fpartenaires%2F%23vertriebspartner|title:Nos%20partenaires%20commerciaux\u00a0\u00bb el_class=\u00a0\u00bbpage-btn dark-bnt\u00a0\u00bb][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column el_class=\u00a0\u00bbsupport-tw-el\u00a0\u00bb][vc_column_text el_class=\u00a0\u00bbtw-el-title m-b-0″]TeamViewer[\/vc_column_text][vc_single_image image=\u00a0\u00bb2038″ img_size=\u00a0\u00bbfull\u00a0\u00bb el_class=\u00a0\u00bbtw-el-img m-b-0″][vc_column_text el_class=\u00a0\u00bbtw-el-text m-b-0 sm-text\u00a0\u00bb]Depuis ce service, nous acc\u00e9dons directement \u00e0 votre syst\u00e8me. Nous utilisons pour cela l\u2019outil d\u2019acc\u00e8s \u00e0 distance TeamViewer.[\/vc_column_text][vc_btn title=\u00a0\u00bbAcc\u00e9der \u00e0 TeamViewer\u00a0\u00bb link=\u00a0\u00bburl:https%3A%2F%2Fget.teamviewer.com%2Fytfvu23|title:TeamViewer|\u00a0\u00bb el_class=\u00a0\u00bbblock-btn\u00a0\u00bb][\/vc_column][\/vc_row][\/vc_section]\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_section el_class=\u00a0\u00bbside-nav-donor\u00a0\u00bb][vc_row][vc_column][vc_btn title=\u00a0\u00bbD\u00e9but\u00a0\u00bb link=\u00a0\u00bburl:%23start|title:D%C3%A9but|\u00a0\u00bb el_class=\u00a0\u00bbnav-btn\u00a0\u00bb][vc_btn title=\u00a0\u00bbSupport technique\u00a0\u00bb link=\u00a0\u00bburl:%23support|title:Support%20technique|\u00a0\u00bb el_class=\u00a0\u00bbnav-btn\u00a0\u00bb][\/vc_column][\/vc_row][\/vc_section][vc_section el_class=\u00a0\u00bbhead-banner head-banner-white f-width-section\u00a0\u00bb el_id=\u00a0\u00bbstart\u00a0\u00bb][vc_row el_class=\u00a0\u00bbheader-sticky-row f-width\u00a0\u00bb el_id=\u00a0\u00bbheader-sticky\u00a0\u00bb][vc_column el_class=\u00a0\u00bbstaticCol\u00a0\u00bb][vc_row_inner el_class=\u00a0\u00bbhead-banner-row-meta head-banner-row-meta-sticky\u00a0\u00bb el_id=\u00a0\u00bbhead-meta\u00a0\u00bb][vc_column_inner el_class=\u00a0\u00bbheader-banner-content\u00a0\u00bb][vc_column_text el_class=\u00a0\u00bbm-b-0″][\/vc_column_text][vc_single_image image=\u00a0\u00bb3999″ img_size=\u00a0\u00bbfull\u00a0\u00bb el_class=\u00a0\u00bbheader-banner-logo m-b-0″][vc_column_text el_class=\u00a0\u00bbm-b-0 sub-banner-title\u00a0\u00bb]Des logiciels aussi fiables que la Suisse: parce que vos citoyens font le plus confiance \u00e0 votre administration et vos clients \u00e0 votre approvisionnement.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner el_class=\u00a0\u00bbhead-banner-row head-banner-row-video\u00a0\u00bb][vc_column_inner el_class=\u00a0\u00bbheader-banner-content\u00a0\u00bb][vc_column_text][\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section el_id=\u00a0\u00bbsupport\u00a0\u00bb […]<\/p>\n","protected":false},"author":8,"featured_media":0,"parent":0,"menu_order":40,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-3714","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\n